Great service by the hotel team.
Trader Vic's service was slow and disorganized on Friday night.
Room was disappointing. Carpet was stained and appeared to be dirty. We felt compelled to wear shoes when walking on the carpeting. There was makeup marks on the sink and counter in the bathroom from a previous resident. Cleanliness rating is for the room. Shower has a design flaw and leaks onto the floor.
Room layout is poor. There is a large glass table that is unnecessary and is in the way, and the TV pedestal takes up a significant amount of space.
Reviewed by JohnpAFO a TripAdvisor traveler 21st November 2020
"A fantastic 30 days staycation in Al Ain Rotana"
I cannot fault the service I received while I stated at the Al Ain Rotana , the staff where very helpful the food is amazing my favourite being that of the Lebanese restaurant which you could have sent to your room .
Reviewed by Kindernanny a TripAdvisor traveler United Arab Emirates 8th November 2020
"An unfogettable moments"
We have booked for a staycation away from AbuDhabi, we were checked in to chalet 503 of 2 bedrooms, it was amazing, the location is opposite to the pool yet within a private distance, the in room dining is yummy, the service for extra bed was quick.. all staff are friendly and super helper.. Many thanks to Mr. Mina and Mr. Ayman m, Managers in duty.. The kids already nagging to come again next week...
Reviewed by Khaled K a TripAdvisor traveler United Arab Emirates 30th October 2020
"Rotana is Spelled REST"
We choose the Al Ain Rotana for great rest experiences as a family. The rooms are great and the location is fantastic, but the standout feature is the Staff! and the Food! Grateful for fabulous service, attention and consideration!
Reviewed by Geordon a TripAdvisor traveler United Arab Emirates 21st October 2020
"my worst stay in many stays"
I have stayed at property many times, and this was the worst stay. I arrive and they try to put me in a smoking room. Then try to put me in a room that has double beds. I was finally put in room with king bed as requested. Only to find out the room is very small for premium room charge! There is only 1 towel in room, and 1 bottle of water. House keeping called and never respond. Again I have stayed here many times and this was worst ever for the price they charged for Room. I will always check before I except a room here again. Access to premium rooms is problem too. For Price you pay for premium and suites they should have small lobby opened and under ground parking. Not hard to check temps at doors.
Reviewed by Dissatisfied a TripAdvisor traveler United Arab Emirates 3rd October 2020
"Will be back"
Good location next to very nice big park. Well known restaurants nearby, if required. Although no buffet breakfast at this time, the breakfast was still very good. Swimming pool excellent for cooling down. Room cleaning lady excellent. Comfortable beds. Strong shower. Good parking. Nice atmosphere overall.
Carpet can do with a steam clean. Should not advertise two swimming pools if only one can be used (depending on area where one stays in the hotel).
Reviewed by Inusjvr a TripAdvisor traveler United Arab Emirates 17th August 2020
it was wonderful 4 days for me and for my Family at your lovely hotel.
The food was great (special thanks for Chef Alaa and Chef Samer) and the team. the cleanliness and the safety of the food was amazing.
service team was amazing as well and very attentive during the service.
Thanks for all and for sure you will see us again very soon.
Reviewed by Albir a TripAdvisor traveler United Arab Emirates 17th August 2020
We really enjoyed our stay at the Al Ain Rotana, their great COVID measures are of extreme high standards. The reservations team with a special thanks to Roman were extremely helpful in amend our booking to ensure the have the best possible experience. Thank you!
Reviewed by Tommy a TripAdvisor traveler United Arab Emirates 27th July 2020
"Very good service"
I enjoyed stay , very food service , good location, good discount rated rooms, spacious rooms but unfortunately most of restaurants closed and swimming pools and gym facilities al so closed during my stay due to covid 19
Overall it is good service
Reviewed by Hajisharif a TripAdvisor traveler United Arab Emirates 12th June 2020
"العين روتانا أفضل فنادق العين"
The best hotel In Alain city .. best location and great service
I would thank Mr. Charbel he is the manager of front office i think and Ayman on the reception both of them are amazing very helpful and provided me great service
I'm very satisfied about the price that i got as well
Reviewed by Nhlaabusaleh a TripAdvisor traveler United Arab Emirates 7th May 2020
Best choice The best hotel in al ain
Junyoung (All Others) 25th March 2020. Source: Hotels.com
Always stayed at the Al Ain Hilton or Intercon, but will be using the Rotana from hereon in. Good: Good pool. Upgraded to poolside 2-bed family chalet. Received a tyre puncture in the car park of the hotel and was immediately assisted with the tyre change. Extremely courteous, although staff have always been since it opened back in 1998.
Neil United Arab Emirates 22nd March 2020. Source: Booking.com
Samar Joudi337 20th March 2020. Source: Google
VC Cheang 17th March 2020. Source: Google
Long weekend break Good: Excellent pool, play area and restaurants. There was a very noisy wedding on 2nd day but they moved us without hassle. Not sure how much of an issue it would be in busier times
Bad: Not allowing my daughter and I to swim near the bar area which is only place undercover. Hotel was empty with no customer or bar staff to be seen yet on the 4th day it became an issue
Lee United Kingdom 16th March 2020. Source: Booking.com
Great rooms, nice facilities, and staff resolved a problem with my booking. Recommended!
Adam Kelly 14th March 2020. Source: Google
Exceptional Good: Great suite Very helpful staff Excellent food Best hotel in Al Ain
John United Kingdom 13th March 2020. Source: Booking.com
Very Good Good: الموقع المرافق الموجودة في الفندق واشكر الأستاذ ايمن علي جميع ماقدمه لي ولعائلتي من حسن الضيافة وسرعة الاستجابة لمطالبي
Amel United Arab Emirates 12th March 2020. Source: Booking.com
Uae Uae 10th March 2020. Source: Google
I went to so many different hotels and this is the best hotel
Zaid Abdullatif 10th March 2020. Source: Google
Great apart from the noise Good: Comfortable and clean room.
Bad: Noise in the evenings coming from the pool area and trader vics garden area particularly on Thursday and Friday evening. I think the hotel staff could do much more to reduce the disturbing noise until late at night.
Daniel Oman 10th March 2020. Source: Booking.com
Weekend getaway A good hotel and excellent facilities which was let down significantly by poor and slow service at the pool restaurant and dirty, empty meal trays scattered all over the pool area, bar and sun loungers which had not been cleaned away. Otherwise a comfortable stay and very good rooms
Andrew (Family) 8th March 2020. Source: Hotels.com
Very nice pool view, great people, good beer
Sami Oweis 8th March 2020. Source: Google
i just love this place
emine cetinkaya 7th March 2020. Source: Google
Exceptional Good: من الاستقبال حتى الخروج من الفندق الموظفين بشوشين وحسن التعامل الفطور متنوع وجيد
Majed Saudi Arabia 6th March 2020. Source: Booking.com